Terms & Conditions

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it for a full refund within 14 days of receiving your shipment. To be eligible for a refund, the item(s) must be unworn, undamaged, and in their original packaging with all tags attached. Please note that the original shipping cost is non-refundable, and the customer is responsible for the return shipping cost.
To initiate a return:

1. Contact us at [email address] or [phone number] within 14 days of delivery.
2. We will provide you with a return authorization number (RA#) and instructions.
3. Ship the item(s) back to us using a trackable shipping method. We are not responsible for lost or damaged packages during return shipping.
4. Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days.

Exceptions:
Items that are damaged due to customer misuse or negligence are not eligible for a refund. Sale items are final sale.

Option 3 (Focus on hygiene for clothing):

REPERTOIRE JAPAN ECOMMERCE Refund Policy
We strive for customer satisfaction. Returns are accepted for unworn, undamaged clothing with original tags attached within 14 days of delivery. For hygiene reasons, underwear, swimwear, and intimate apparel are final sale. A full refund (excluding original shipping) will be issued upon receipt and inspection of the returned item. The customer is responsible for return shipping costs. Contact us at [email address] or [phone number] to initiate a return.